§ 02Subscriptions and billing
Apple manages Aureni Membership billing.
To view, change, or cancel an Aureni subscription:
- Open Settings on your iPhone.
- Tap your name or Apple Account at the top.
- Tap Subscriptions.
- Select Aureni.
- Review the plan or choose the cancellation option shown by Apple.
Deleting Aureni, deleting your Aureni account, or deleting Aureni data does not automatically cancel Apple billing. Refund requests and billing decisions are handled by Apple.
§ 03Restore purchases
Ask Apple to restore a current entitlement.
- Open Aureni.
- Open Profile.
- Select Membership.
- Tap Restore purchases.
- Keep Aureni open while it checks the App Store.
Use the same Apple Account that originally purchased the subscription. Restore purchases can restore a verified subscription entitlement; it cannot recreate a deleted local encryption key or data that was permanently deleted.
§ 04Privacy controls and export
Your controls are inside Profile.
- Privacy controls: review AI consent, optional analytics, and privacy explanations.
- Export my data: create a readable export of saved Aureni information available to the app.
- Memory controls: correct or remove saved memories, insights, and derived events.
- Delete account & data: remove the account and associated live Aureni data after confirmation.
See the Aureni Privacy Policy for details about on-device screenshot processing, iPhone dictation, AI analysis, encryption, retention, and privacy requests.
§ 05Delete account and data
Deletion is available without contacting support.
- Open Aureni.
- Open Profile.
- Select Delete account & data.
- Read the explanation about Apple billing.
- Type DELETE when requested.
- Choose Delete permanently in the final confirmation.
The local encrypted vault and local key are removed from the device. For an account-linked user, Aureni also requests deletion of live server records. Backup copies expire on the schedule described in the Privacy Policy, subject to legal obligations.
Billing is separate
Deleting an Aureni account does not cancel an Apple subscription. Use Apple subscription settings to stop future renewal.
If you cannot access the app, email info@arcturne.com with the subject “Aureni Account Deletion.” Do not send passwords, verification codes, or private relationship content.
§ 06Troubleshooting
Try these steps before sending sensitive details.
Membership prices are not loading
Confirm that the iPhone has an internet connection, the App Store is available, and you are signed in to an Apple Account that can make purchases. Close and reopen Aureni, then return to Membership. Prices are always loaded from Apple and may take time to appear after App Store changes.
A purchase is pending
Apple may be waiting for Ask to Buy approval, payment authorization, or another App Store action. Aureni does not unlock membership until Apple provides a verified transaction. Check Apple subscription and payment settings.
Restore purchases did not find a subscription
Confirm that you are using the Apple Account that made the purchase and that the subscription remains active. Then open Profile → Membership → Restore purchases. If Apple shows an active Aureni subscription but Aureni does not recognize it, email support with your app version and the non-sensitive status shown in Apple subscriptions.
An analysis request failed
Keep your reviewed text, check the internet connection, and try again. Do not repeatedly submit the same request in rapid succession. If the problem continues, tell support the time of the error, app version, and displayed error message without including the underlying relationship text.
Encrypted sync is not available yet
Confirm that Sign in with Apple and iCloud Keychain are available on the device. A synchronized encryption key can take time to arrive on a new device. Do not delete the source device or its local data until you have confirmed the encrypted records are available where expected.
§ 07Common questions
Short answers to important questions.
Does Aureni upload my screenshots?
No. A selected screenshot is read in memory on the iPhone for text extraction. Aureni does not upload or store the raw screenshot. You review the extracted text before requesting analysis.
Does Aureni record my voice?
No. Aureni uses iPhone dictation and receives text. Aureni does not create or store an audio recording.
Is Sign in with Apple required?
No. Sign in with Apple is optional. It is used for account-linked features such as encrypted vault sync.
Is Aureni therapy or professional counseling?
No. Aureni is relationship-clarity coaching software. It is not therapy, diagnosis, medical care, legal advice, crisis monitoring, or an emergency service.
Who operates Aureni?
Aureni is operated by Arcturne LLC. Contact info@arcturne.com for product support, privacy requests, or legal questions.