Help, without the runaround.

Tell us what happened, without oversharing.

To help us investigate, include your device model, iOS or Android version, Aureni app version, a brief description of the issue, and the steps that led to it.

Your app store manages membership billing.

On iOS, view, change, or cancel an Aureni subscription through Apple:

1. Open Settings on your iPhone.
2. Tap your name or Apple Account at the top.
3. Tap Subscriptions.
4. Select Aureni.
5. Review the plan or choose the cancellation option shown by Apple.

On Android, open Google Play subscriptions, select Aureni, and choose the management or cancellation option. Google Play shows the purchase price and renewal terms.

Deleting Aureni, deleting your Aureni account, or deleting Aureni data does not automatically cancel billing. Manage cancellation or refund requests through the store that processed the purchase.

Restore eligible membership from your store.

On iOS:

1. Open Aureni.
2. Open Profile.
3. Select Membership.
4. Tap Restore purchases.
5. Keep Aureni open while it checks the App Store.

Use the same Apple Account that originally purchased the subscription. Restore purchases can restore a verified subscription entitlement; it cannot recreate a deleted local encryption key or data that was permanently deleted.

On Android: open You → Membership, sign in with the same Google account used in Aureni, and select Restore purchases. The purchasing Google Play account must also be available on the device. Aureni verifies the purchase on its server before enabling membership. This restores paid access. History recovery is separate: open You → Encrypted cloud sync, use the same Aureni Google account, and select Restore using a recovery key. Enter the recovery key saved for that backup. Aureni checks and decrypts the backup before merging records on the device. Android does not import an Apple or iCloud vault.

Open Profile on iOS or You on Android.

• Privacy controls: review AI consent, optional iOS analytics, and privacy explanations.
• Export my data: create a readable export of saved Aureni information available to the app.
• Memory controls: correct or remove saved memories, insights, and derived events.
• Delete account & data on iOS / Delete all data on Android: remove the account and associated live Aureni data after confirmation.

See the Aureni Privacy Policy for details about on-device screenshot processing, keyboard dictation, AI analysis, SDK diagnostics, encryption, retention, and privacy requests.

Delete in the app or on the web.

Google-linked Android accounts: use Aureni’s secure account deletion page. Sign in with the same Google account, review the account shown, then explicitly confirm deletion. You do not need to reinstall the app. Web deletion removes associated live server data, including encrypted cloud backups and their key identifiers. It cannot erase local history on other devices, saved recovery keys, or exported files. A recovery key cannot restore a deleted server backup.

On iOS:

1. Open Aureni.
2. Open Profile.
3. Select Delete account & data.
4. Read the explanation about Apple and Google Play billing.
5. Type DELETE when requested.
6. Choose Delete permanently in the final confirmation.

On Android: open You → Delete all data, review the explanation, confirm, and select Delete all my data. The local vault is removed when deletion starts. If server deletion is pending, reconnect and retry; verify the same Google account if prompted. Protected account credentials are retained only until the server deletion request succeeds.

In-app deletion removes the local encrypted vault and local key from the device. Aureni also requests deletion of associated live server records, including encrypted cloud backups and their key identifiers. Other devices and separately saved recovery keys or exported files must be cleared separately. Backup copies expire on the schedule described in the Privacy Policy, subject to legal obligations.

For an account that does not use Google sign-in, or help with deletion, email info@arcturne.com with the subject “Aureni Account Deletion.” You can initiate a request without reinstalling Aureni. We will explain how to verify account ownership. Do not send passwords, session tokens, installation credentials, verification codes, or private relationship content.

Try these steps before sending sensitive details.

Short answers to important questions.

Report a generated reflection inside Aureni.

On Android, open the reflection and choose Report this AI reflection. Select a reason, review and edit the generated text, then explicitly agree to share it with Aureni support. The report does not automatically include the original moment, source excerpt, screenshot, audio, or full vault. Generated text can repeat personal details, so review it before sending.

The Arcturne Team reviews submitted reports to investigate concerns and improve safety. The report feature is not an emergency service. Reports are stored encrypted and handled under the Privacy Policy.

Privacy and terms.